New Arrivals
Care Guide: How Customers Clean and Keep New Arrivals Looking Ne for Amazon Sellers - HOLYCOME
A care guide on a New Arrivals listing is a trust signal. It tells the customer how to keep the piece looking new, and it reduces the 'it tarnished in a month'
A care guide on a New Arrivals listing is a trust signal. It tells the customer how to keep the piece looking new, and it reduces the 'it tarnished in a month' complaint. B2B buyers who print the care card get fewer warranty returns.
Daily wear with New Arrivals
Perfume, hairspray, lotion and sweat are the four things dull rhodium plate. Advise the customer to put the New Arrivals piece on last, after makeup, and take it off first when they get home.
Swimming, hot tubs and gym bags are the three places a New Arrivals piece should not go. Chlorine and salt air dull the plate faster than daily wear.
Perfume is the silent killer of rhodium plate. A New Arrivals piece sprayed with perfume every morning dulls in six weeks. The care card says put the piece on last.
Chlorine is worse than sweat. A New Arrivals piece in a hot tub loses the plate in one session. The care card says take it off before swimming.
Stones do not dull. Moissanite and lab diamond keep their fire. What dulls is the plate around them. A polishing cloth once a month is enough.
Store each New Arrivals piece in its own pouch. Pieces jumbled in a box scratch each other, and a prong catches the next piece.
Cleaning a New Arrivals piece
Warm water, a drop of mild soap, and a soft baby toothbrush. Brush under the stone. Rinse, pat dry with a lint-free cloth. Do not use ultrasonic, baking soda, toothpaste or jewellery dips on plated New Arrivals.
| Item | Safe on New Arrivals? | Why |
|---|---|---|
| Warm soapy water | Yes | Gentle, no abrasion |
| Baby toothbrush | Yes | Soft under stone |
| Polishing cloth | Yes monthly | Too often wears plate |
| Ultrasonic | No | Loosens stones |
| Baking soda | No | Scratches plate |
| Jewellery dip | No | Eats plating |
A polishing cloth is fine once a month. Over-polishing wears the plate. For moissanite, the stone does not dull; the plate around it does.
Re-plating is a paid service, not a warranty claim. A piece worn daily for 18 months comes back for a fresh 0.20 micron plate. The care card tells the customer when.
Perfume is the silent killer of rhodium plate. A New Arrivals piece sprayed with perfume every morning dulls in six weeks. The care card says put the piece on last.
Chlorine is worse than sweat. A New Arrivals piece in a hot tub loses the plate in one session. The care card says take it off before swimming.
Stones do not dull. Moissanite and lab diamond keep their fire. What dulls is the plate around them. A polishing cloth once a month is enough.
Storing New Arrivals pieces
Store each piece in its own pouch. Do not let New Arrivals pieces rattle together in a box; stones scratch and prongs bend. A lined jewellery box with compartments is better than a drawer.
Long-term storage: a sealed bag with a anti-tarnish strip. For 925 silver, air is what tarnishes; the strip slows it.
Store each New Arrivals piece in its own pouch. Pieces jumbled in a box scratch each other, and a prong catches the next piece.
Re-plating is a paid service, not a warranty claim. A piece worn daily for 18 months comes back for a fresh 0.20 micron plate. The care card tells the customer when.
Perfume is the silent killer of rhodium plate. A New Arrivals piece sprayed with perfume every morning dulls in six weeks. The care card says put the piece on last.
Chlorine is worse than sweat. A New Arrivals piece in a hot tub loses the plate in one session. The care card says take it off before swimming.
When to send the New Arrivals piece back
If a stone wiggles, a prong catches fabric, or the plate has worn through to the base metal, the piece is due for re-plating or repair. A customer who notices this on day 30 should be covered by the warranty.
Print a small care card with every New Arrivals order. The card is the reason a customer keeps the piece, not returns it.
Stones do not dull. Moissanite and lab diamond keep their fire. What dulls is the plate around them. A polishing cloth once a month is enough.
Store each New Arrivals piece in its own pouch. Pieces jumbled in a box scratch each other, and a prong catches the next piece.
Re-plating is a paid service, not a warranty claim. A piece worn daily for 18 months comes back for a fresh 0.20 micron plate. The care card tells the customer when.
Perfume is the silent killer of rhodium plate. A New Arrivals piece sprayed with perfume every morning dulls in six weeks. The care card says put the piece on last.
What the care card prevents
A printed care card with every New Arrivals order cuts warranty complaints. It tells the customer to put the piece on last, take it off first, and avoid chlorine.
The card is not a disclaimer. It is a trust signal. A customer who reads it keeps the piece, not a customer who returns it as tarnished.
Your New Arrivals checklist
- Print a care card with every New Arrivals order.
- Advise customers: put on last, take off first.
- Tell them to avoid chlorine, salt and sweat.
- Show warm soapy water, not dips or baking soda.
- Recommend individual pouches, not mixed boxes.
- Teach them to check prongs monthly.
- Offer re-plating as a paid service on the warranty card.
Frequently Asked Questions
How do I clean a New Arrivals piece at home?
Warm water, a drop of mild soap, soft baby toothbrush under the stone. Rinse and pat dry. No ultrasonic, no baking soda, no jewellery dip on plated pieces. We answer every New Arrivals inquiry within one working day.
Why did my New Arrivals piece tarnish in a month?
Likely perfume, lotion or chlorine dulled the rhodium plate. Advise the customer to put the piece on last and take it off first. A care card prevents this complaint. We answer every New Arrivals inquiry within one working day.
Can I use a polishing cloth on New Arrivals?
Yes, once a month. Daily polishing wears the plate. Use the cloth gently, do not press. We answer every New Arrivals inquiry within one working day.
Do moissanite stones dull?
No. Moissanite does not dull over time. What dulls is the rhodium plate around the stone. Re-plating restores the look. We answer every New Arrivals inquiry within one working day.
How should customers store New Arrivals pieces?
Each piece in its own pouch, not jumbled in a box. A lined jewellery box with compartments is best. Add an anti-tarnish strip for 925 silver. We answer every New Arrivals inquiry within one working day.
Related Reading
Next Step
Send us the New Arrivals design. We return the printed care card text, the care blog post, and the warranty insert ready for the carton.
HOLYCOME (Wuzhou HengliLai Jewelry Co., Ltd.) has manufactured 925 sterling silver and moissanite New Arrivals for US boutiques, Amazon sellers and retail buyers since 2009. Monthly capacity is about 60,000 pieces. MOQ is 50 pieces per design. Sample in 3-5 days, bulk in 15-20 days, new mould in 20 days. We run a six-station QC log on every lot, ship moissanite with a certificate and lab diamond with a grading report, and pack every piece in an anti-tarnish pouch with a foam tray. Contact service@holycome.com or WhatsApp +86 18078079070.
US buyers tell us the New Arrivals line sells because the QC log travels with the carton, the asset pack arrives the same day, and reorders ship without a new sample. Standing accounts have run with us for three seasons. We answer every inquiry within one working day, return the five-line quote with the MOQ ladder, and hold the balance until the inspection photos match the approved first article.
In short: a New Arrivals order is decided before the deposit. Pick the path, write the five-line quote, approve the first article, and hold the balance until the inspection photos match the sample. Stock at 50 pieces, reorder what sells in 30 days, and cut what does not. The New Arrivals line turns over four times a year when the QC, the pricing and the asset pack all work together.
Send us the New Arrivals design and your channel. We reply within one working day with the quote, the sample date, the MOQ ladder and the asset pack list. MOQ 50 pieces per design, sample in 3-5 days, bulk in 15-20 days. Contact service@holycome.com or WhatsApp +86 18078079070.
