Frequently Asked Questions

Stock catalogued pieces run from 20 pieces per design, and mixed-design lots are accepted from 50 pieces. Bespoke designs start at 30 pieces per style in 925 sterling silver, or 10 pieces in 14K or 18K gold. Orders below these levels can still be placed at list price; a small setup charge applies and is credited back against your first volume order.

Yes — a single sample is charged at list price so you can check the stone, setting, polish and packing before committing to volume. That sample cost is credited back once your first bulk order reaches 200 pieces or more.

The trade desk answers within 12 working hours, Monday to Saturday, in English. Quotations that involve CAD development or calibrated stone parcels may take up to 24 hours to come back.

Yes, at list price with a small setup charge credited against your first volume order. A 50–100 piece trial spread across several designs is the usual way buyers check grading consistency and packing quality before committing to a season. Mark your enquiry "trial order" and we will price it that way.

Ask for the current stock list. It is a spreadsheet of designed SKUs with available quantities, stone and metal specification, unit price at each tier and photography file names. It is regenerated weekly, so quantities reflect what is genuinely on the shelf rather than what could theoretically be made.

Yes — quote the SKU in your enquiry. Nearly every product page shows the SKU, and naming it removes any ambiguity about the stone, shape, carat and metal combination you mean. If that exact SKU is out of stock, we will tell you the closest production-equivalent and the lead time for the original.

Yes. Many accounts began with a single trial order. For a first shipment we usually recommend Alibaba Trade Assurance, which holds the payment until delivery is confirmed. Normal terms can be negotiated after two or three shipments.

List price covers the 20–49 piece band. Orders of 50 to 199 pieces receive roughly 13% off list, 200 to 999 pieces roughly 26% off, and anything above 1,000 pieces is quoted individually with reserved capacity.

The standard structure is a 30% deposit with the balance settled before shipment, by T/T, PayPal or Western Union. Alibaba Trade Assurance is available for first orders, and scheduled annual programmes can move to 30 to 60 day terms after the first three shipments.

Three levers move a quote: metal price, stone grade and quantity. Metal swings most, which is why gold-line quotes hold for 15 days when gold can shift several percent in a month. A step up or down in colour or clarity often moves 15% to 25% of unit cost, and quantity sets the production tier, so the same design priced at 20 pieces and at 200 pieces is legitimately two figures. If a quote shifts without one of these three reasons, ask for the reason in writing.

We publish indicative per-piece pricing at the entry quantity on every product page, and will send a stock list with tier pricing on request. We do not send a single flat price list, because price depends on metal, stone grade, plating and quantity, and a flat list would mislead on most lines. The practical route is to send your target specification and quantity for the designs you want; we return a costed quotation with stone, metal, labour and packing broken out separately, which is what you can negotiate against.

Tier pricing applies at three published thresholds. List price covers 20 to 49 pieces; 50 to 199 pieces receive about 8% off list; 200 to 499 pieces about 14%; and 500 or more pieces about 20%. Above roughly 1,000 pieces we quote individually and can reserve capacity against a written annual forecast. The tiers exist because setup, mould, colour-matching and plating-batch costs are fixed per order and amortise as quantity rises.

No. Certification is quoted separately because it is charged per stone and does not amortise with quantity. The two common cases are GRA grading on moissanite above 0.50 ct, and IGI or GIA grading on lab grown diamonds above 0.30 ct. Below those sizes per-stone grading costs more than the stone is worth, so we issue an internal parcel grading sheet stating size range, colour band, clarity band, piece count and total carat weight. If certification on melee is essential for your market, tell us at the quotation stage.

Unit price breaks down into stone, metal, labour, plating and packing. Stone cost moves with material, size, colour and clarity; metal cost with karat and weight; labour with the setting method. We quote the metal weight per piece so you can see where the cost sits, rather than one opaque figure.

Send the quote together with the specification behind it. Most gaps are specification differences rather than margin differences — a lighter clarity grade, a thinner metal weight, or a hollow rather than solid setting. We will tell you plainly which line we can match, which we cannot, and what the trade-off would be.

No. The quoted unit price is ex-works Wuzhou. Freight and import duty are billed separately, depending on destination, weight and declared value. We can arrange freight on your behalf and set DDP terms for selected markets on request.

Gold and silver prices are held for 15 days, since metal prices move. Moissanite and lab grown gemstone pricing is held for 30 days. Scheduled annual programmes can lock a price for a fixed volume with reserved capacity.

Yes. Above 500 pieces per line we quote individually, and a written annual forecast lets us reserve production capacity and set a season-valid price. Discounts at this level are negotiated against the forecast, not the first order.

Stones above 0.30 ct can be graded by IGI, GRA or GIA, each shipped with a certificate matched stone to stone, together with photographs and measurement reports. Melee parcels carry an internal grading sheet, because per-stone certification is not economic below that size.

Both lines are laboratory-grown. Moissanite has higher dispersion, giving stronger rainbow fire at a noticeably lower cost, which suits volume fashion and bridal lines. Lab grown diamond is chemically identical to mined diamond and carries the ticket size for premium bridal ranges.

Yes. Any catalogued design can be made in 925 sterling silver, 10K, 14K or 18K gold, in yellow, white or rose, and the centre stone can be moissanite, lab grown diamond or a lab grown gemstone. Switching metal can shift the MOQ, because plating and alloy runs are batched per order.

Yes. Photography is shot on our own production line from the actual pieces, not rendered from CAD. Before dispatch we photograph your parcel against your PO number, so you can compare it with the catalogue image and the approved sample.

Chemically, both match mined diamond. In CVD, carbon is laid onto a seed plate across 3–6 weeks, a route often used for larger stones; HPHT grows carbon from a molten flux in 1–3 weeks and is frequently chosen for melee. The two routes produce different colour and clarity distributions, and the method appears on the specification sheet and certificate.

Yes. Melee is sorted to ±0.1 mm and larger singles to ±0.15 mm by default. If your setting line needs a tighter tolerance, state it in the enquiry; it affects sorting time but not the per-stone price materially.

Yes, and this is among the most common requests. Matched pairs are graded together for colour, clarity and measurement, and ship in the same parcel with a note identifying the pair, so your setter does not have to re-match them.

Standard plating is 0.5–1.0 micron of rhodium over silver, and 1.0–2.0 micron of 18K gold plating over gold or silver. Thicker plating can be supplied on request. Plating thickness is the most common cause of tarnish complaints, so it is put in writing on the approval sheet.

Yes. White gold can be alloyed with palladium instead of nickel, and we provide a written alloy declaration for EU-facing lines where nickel release is regulated. Specify the destination market in your enquiry so the right alloy is chosen from the start.

Parcel shipments are insured via DHL, FedEx, UPS or EMS with door-to-door tracking. Express typically takes 3 to 7 days to Europe and North America, 5 to 10 days to other regions, and 7 to 14 days for larger air freight consignments cleared through your broker.

Each parcel goes out with a commercial invoice, packing list, certificate copies and a material declaration confirming the stones are laboratory-grown. Certificate of origin and assay documentation can be added on request, and the pack is prepared before dispatch so clearance is not held up.

Duty and import taxes fall to the buyer, calculated on declared value plus freight and insurance. DDP terms can be arranged to selected markets on request, and we can advise the HS codes typically used for jewellery and synthetic stones in your destination.

We ship by DHL, FedEx, UPS or EMS depending on destination, value and urgency, always insured at full invoice value. Express transit is typically 3 to 7 days to Europe and North America, and 5 to 10 days to other regions. Every carton is photographed and weighed before sealing, and those photos are the reference for any transit damage claim. Shipping is quoted separately from the goods, and two orders can be consolidated into one shipment on request to save a freight charge and a customs entry.

Every export parcel ships with a commercial invoice, packing list, certificate copies matched to the stones in the parcel, and a material declaration stating the stones are laboratory-grown rather than mined. On request we add a certificate of origin, alloy and nickel-release declarations for EU-bound orders, and assay documentation for gold. This pack is prepared before dispatch rather than after arrival, because an incomplete document set is the most common cause of a customs hold in this category.

Duty and import taxes are the buyer's responsibility, calculated on customs value — goods plus international freight plus insurance, not goods value alone. Import VAT or GST is typically recoverable for registered businesses. We can advise the HS headings usually used for your product type and destination, but classification is destination-specific and changes, so always confirm the final code with your own customs broker before the first shipment. DDP terms can be quoted for selected markets on request.

Yes, samples go out at list price so the stone, setting, plating and packing can be checked before a volume commitment, and that sample cost is credited once the first bulk order tops 200 pieces. Trials below the standard MOQ are also accepted at list price with a small setup charge, credited against the first volume order. Samples normally move by express, since on small parcels the value-to-weight ratio makes economy services poor value.

DHL and FedEx handle most express parcels, because their jewellery handling and insurance terms are the most predictable. UPS covers mid-size insured shipments, EMS low-value sample parcels where speed matters less than cost, and air freight with your own broker is used above roughly 50 kg.

Yes, and it usually saves money. If two or three orders are in production at the same time, let us know and we will schedule them into a single parcel with one invoice and one freight charge. This is standard for accounts that replenish monthly.

Imitation jewellery is generally 7117, silver jewellery 7113.11, gold jewellery 7113.19, and synthetic or reconstructed stones 7104.90. Classification is destination-specific and changes, so we state the codes we use on the invoice and recommend confirming the final code with your customs broker before importing.

No. Under-declaring puts your importer record at risk of revaluation, seizure and future scrutiny, and the saving is far smaller than the risk. We declare the true transaction value and keep the invoice consistent with the payment record.

Yes. Provide the warehouse address, your FBA or 3PL shipment ID, and any labelling requirements such as FNSKU labels, carton labels or pallet dimensions. We can apply your labels during packing so the shipment arrives warehouse-ready.

Yes. Send sketches, CAD files, technical drawings or even a competitor sample. The design team returns 3D renders in 3 to 5 working days and physical samples in 10 to 14 days; bulk production then starts against the approved specification.

Yes. We make branded boxes, pouches, jewellery tags, care cards and certificate sleeves. Print runs carry their own minimum, typically 200 to 500 units per item, so packaging customisation is usually combined with a volume order.

Yes. Laser engraving is available on rings, pendants, bracelets and clasps. Send vector artwork or a high-resolution image, and we will return an engraving proof for approval before production.

Two CAD revision rounds are included. Round one covers proportions, prong style and shank thickness, which are parametric CAD changes and usually free. Round two covers stone size, setting height and gallery detail, which may require a new mould drawing. A fundamental redesign after the second round is quoted as a new development, because the mould work already done cannot be reused. Giving the retail price point and exact stone specification at brief stage is the most reliable way to avoid a third round.

We can work from a physical sample you own, with two caveats. First, we will not reproduce a third-party protected design; if a piece is clearly a registered or well-known proprietary design, we will decline or propose a variation. Second, send the sample rather than a photograph where possible, because setting height, gallery construction and shank profile cannot be read reliably from an image, and those three determine whether the finished piece matches what you expected.

Yes, for the design you commissioned. We will produce it for you and not resell that design to other accounts within an agreed exclusivity period and territory, typically 12 to 24 months. Tell us at the quotation stage that you want exclusivity, because it is a term agreed in writing on the order and is much harder to apply retroactively. Generic stock designs that we own and sell to many accounts carry no exclusivity, but a modified version developed specifically for you can.

We can produce to your specification — dimensions, board weight, finish, foil colour and logo — and can also supply plain unbranded packaging if you prefer to add your own. Printed packaging carries its own lead time of 10 to 20 working days and its own minimum, typically 500 to 1,000 units per item. Order it in parallel with product development rather than after approval, or finished goods will wait for boxes. Send vector artwork and a Pantone reference rather than a colour name.

A sketch, reference photograph, CAD file (STL, 3DM or STEP preferred), or a physical sample. If you only have a photograph, we can work from it, but expect a short discussion on stone size and metal weight, since those cannot be read from an image.

The design team sends back CAD renders within 3–5 working days. Once the render is signed off, a physical sample goes through casting, setting and polishing in 10–14 days; a new design also needs 3–5 days for the mould. From there, bulk production takes 10–20 days, scaled to the order quantity.

Yes, for designs developed from your brief, and we do not sell that design to other accounts while you are ordering it. A permanent exclusive on a design is a contractual arrangement we can put in writing against an annual volume commitment.

Yes. Laser engraving is available on rings, pendants, bracelets and clasps; send vector artwork or a high-resolution image and an engraving proof follows before production. Branded boxes, pouches, tags, care cards and certificate sleeves are printed to order, each with its own minimum run of 200–500 units per item.

Yes, and it is usually better value than piecemeal development, since a collection shares moulds, plating batches and packaging runs. Send a mood board or a competitor range to position against, plus your target retail prices, and we will propose a structure covering entry, core and premium price points.

Stock pieces carry a 30-day return window from delivery, provided they are unworn and in original packaging. Custom and engraved pieces cannot be returned unless they fail to match the approved sample, in which case we repair, replace or credit them in full.

Within 14 days of delivery, send photos together with the SKU list. Where the gap goes beyond the limits recorded on your approval sheet, the affected pieces are remade or credited at your choice. This sits under our written quality guarantee and runs on every order.

T/T bank transfer is standard, with 30% deposit and balance before shipment. PayPal and card are accepted for trial orders, though transaction fees of 2% to 4% apply and these are normally used only below about 1,500 USD. Western Union is accepted where bank transfer is impractical but carries no chargeback protection, so it is not recommended for large amounts. For orders above roughly 50,000 USD, a letter of credit at sight or 30 to 60 days is available, and escrow through a trading platform covers first orders.

Credit terms follow a documented history rather than negotiation. The progression is: a first order on escrow or 30/70; the second and third on 30/70 with on-time payments; from roughly the fourth clean shipment we consider 40/60 or a 30-day term on part of the order; and after twelve months with a written annual volume forecast, a 30 to 60 day open account is possible, sometimes with credit insurance. What earns terms fastest is a written forecast the factory can plan production against, converting your order pattern from unpredictable to schedulable.

Stock items carry a 30-day return window from delivery, unworn and in original packaging, with freight at the buyer's cost. Custom, engraved and made-to-order pieces are non-returnable unless they fail to match the approved sample, in which case we remake, credit or refund them in full. For any return, contact us first for a return authorisation, because unannounced returns are hard to process and slow the credit. Normal trade variation within the stated tolerances is not a returnable defect.

Cancellation is possible, and what is deducted tracks how far production has advanced. Before any CAD or mould work starts, the deposit comes back in full, minus bank charges. Between CAD approval and the mould, only the CAD cost is withheld and the rest returned. Once the mould is cut but production has not started, mould and material cost are withheld. After bulk production has begun the deposit cannot be refunded, but completed and partly completed pieces can still be shipped against the balance. Each stage is listed in our wholesale terms and the proforma invoice.

Volume orders normally settle by T/T bank transfer; PayPal suits smaller orders and samples, Western Union is also accepted, and first orders can run through Alibaba Trade Assurance. Bank charges are split between the two sides: we carry the sending side, and any receiving charges fall to you.

Yes, after a track record. New accounts start on a 30% deposit with balance before shipment. After three completed shipments, 30–60 day terms can be negotiated for scheduled programmes backed by a written annual forecast.

After stones are cut and set, the order can no longer be cancelled, since the materials are tied to your specification. Cancellation before production starts carries no charge; after CAD approval and before casting, only the sample and mould cost is lost. The approval sheet marks the point at which costs become real, which is why we require it.

No, unless the pieces fall outside the tolerances on the approved specification sheet, in which case we remake or credit them. Stock items are returnable within 30 days provided they are unworn and in original packaging.

When a return traces to a defect or a deviation from the approved specification, return freight and the replacement are on our side. If it is a change of mind on a stocked piece, return freight is yours. In either case contact us before the parcel goes back, so an RMA reference can be issued and the return routed the right way.

Normal trade variation is ±1 colour grade and ±1 clarity grade against your approved master sample, ±5% on piece weight, and 0.2 mm on band width and thickness. Anything beyond those limits is a deviation we remedy. The distinction matters because it separates a measurable claim from an argument, so we write the tolerances onto the approval sheet for every order and keep a master sample on file under your account reference.

Within 14 days of delivery, send photos showing the SKU label and a list of the pieces affected. Within two working days we reply in writing with a proposed remedy. Should the gap go beyond the approval-sheet tolerances, we remake the affected pieces on our account with priority scheduling and cover freight, credit the next order, or refund where remaking is not practical. This quality-guarantee process runs on every order, whatever its size.

We buy precious metals through licensed domestic suppliers with assay documentation, and alloy composition is controlled and declared per order. Alloy and nickel-release declarations can be provided on request for EU-bound orders. We do not currently hold a certified recycled metal chain-of-custody certificate, and we will not claim recycled content we cannot evidence. If recycled metal is a requirement for your market, tell us at the quotation stage so we can confirm achievable documentation before you commit.

Yes. Before dispatch we send photographs of the finished pieces against your PO number, together with the packing list. For larger orders you are welcome to send an inspector or appoint a third-party inspection service, and we will prepare the goods and documents for them.

Against the approved master sample, our standard limits run to one colour or clarity grade either way, 5% on each piece's metal weight, and 0.15 mm on stone measurement. Where your line needs a tighter band, these can be set down in writing, though a narrower limit may lower yield and push the unit price up.

Photos and the SKU list should reach us within 14 days of delivery. Once a deviation passes the approval-sheet tolerances, you may take a remake of the affected pieces or a credit instead. This holds for every order, not just the opening one.

Yes. A master sample and the signed approval sheet are retained under your account number. Every reorder is graded against that sample, which is what prevents grade drift between shipments — the most common complaint when buyers switch suppliers each season.

Internal QC rejection at final inspection runs in the low single digits as a percentage of pieces produced, and rejected pieces are reworked or scrapped rather than shipped. We do not quote a "zero defect" figure, because that would not be credible; what matters is that nothing outside the agreed tolerances leaves the building, and claims are settled without argument.

Send the trade desk your business details, the categories you buy in, destination country and a rough annual volume. We then open the account, assign a named merchandiser, and send the stock list with tier pricing. Opening carries no fee and no minimum commitment; a realistic volume estimate is the only request, because it decides which production slots can be held. This channel is trade-only; single pieces are not sold retail to consumers here.

Exclusivity is possible on designs you commission: a fixed period and territory are written into the order. For our own catalogue stock, territory exclusivity is offered only against committed annual volumes, since holding back a catalogue design from a market we already serve carries a real cost. If this matters to your model, put forward a volume and a duration, and we will say what we can deliver; we prefer to state a firm limit rather than promise what cannot be enforced.

A named merchandiser is assigned to your account and stays your contact rather than a rotating sales inbox; that same person can answer technical questions on stone grades, metal weights and lead times. Standard reply time is within 12 working hours, Monday to Saturday. Costed quotations normally arrive within 24 working hours of a complete inquiry. If the inquiry misses the specification fields that determine price, replies take longer because we have to ask.

Yes. Every catalogued design has front, three-quarter and macro imagery at print resolution in sRGB, named to match the SKU so files map directly into a product database. We also supply a US, EU, UK and JP ring size conversion table and care instructions in a publishable format. For orders above 200 pieces we photograph your private-label version, including packaging, at no additional cost. Good imagery reduces returns and saves a reshoot, which is why it is treated as part of the order rather than an extra.

Both are possible. Factory visits need at least five working days' notice so a suitable production line can be prepared; a half-day walkthrough covers stone intake, CAD, casting, setting, polishing, plating, QC and packing. Third-party inspection bodies are welcome, and may photograph whichever areas they need. If travel is not feasible, a live video audit gives a continuous walkthrough rather than a highlight clip, followed by a second call focused on the QC station, arranged to your time zone.

No. List wholesale prices are published on every product page, with the quantity tiers shown below the price. An account is needed only for the trade price list, stock availability, scheduled replenishment and credit terms.

A trade account opens access to the current stock and price lists, volume-based tier pricing, production slots held for scheduled programmes, a named merchandiser, and private-label product photography once an order passes 200 pieces.

For a defined territory and product range, yes — against a written annual volume commitment. Exclusivity is agreed in writing with a territory, a product scope and a volume floor, so both sides know exactly what is promised.

We do not dropship under your brand directly to consumers, because that would put us in contact with your customer list, and a manufacturer should not sit between a brand and its customers. We do supply blind-shipped parcels to your own warehouse or 3PL, labelled and documented as you require.

Email the trade desk from your registered address and we will add or remove contacts. Each named contact receives the stock list and production updates, and we will copy whoever you nominate on quotations, so nothing depends on a single inbox.