This policy sets out how Wuzhou Holycome Jewelry Co., Ltd. handles the personal and business information gathered through this site and during our trade dealings.
Information we collect
- Enquiry information — name, business email, company, country, phone number, product interest, order quantities and the message you submit.
- Quote list information — the products and quantities you add to a quote list, stored against a cookie identifier.
- Order and payment information — invoicing details and payment references needed to fulfil and document an order.
- Technical information — page paths visited, referring URL and a robot/human flag, used to understand which pages are useful.
- Marketing subscriptions — your email address if you opt in to price updates.
Why we collect it
We collect it to answer enquiries and build quotations, to manufacture and dispatch orders, to meet export, tax and customs obligations, to improve the site, and — with your consent only — to send occasional price and stock updates.
What we do not do
- We never sell, rent or trade your information to third parties.
- Your designs, files and order specifications are not shared with other customers.
- No marketing email is sent to buyers who have not opted in.
Who we share information with
Only where needed to fulfil your order: couriers and freight forwarders for delivery, customs brokers and authorities as required by law, and payment providers for processing. Each receives the minimum information its function requires.
Cookies
We run a small number of functional cookies: one to keep your quote list, one for the administration session if you are a staff user, plus basic server-side logging. Advertising or cross-site tracking cookies are not used.
Retention
- Enquiries: 24 months, then deleted.
- Orders, invoices and shipping documents: as long as required by accounting and export regulations, typically 5–7 years.
- Marketing subscriptions: until you unsubscribe.
- Quote lists: 90 days from the last activity.
Security
Data travels over encrypted connections where available, access to customer records is limited to staff who need it, and the administration area is password-protected with session controls. No system is perfectly secure, so please avoid sending sensitive payment credentials by email.
Your rights
You may request access to the information we hold about you, ask for corrections, request deletion where we have no legal obligation to retain it, object to marketing at any time, and request a portable copy of the data you provided. Write to sales@holycome.com and we will respond within 30 days.
Changes
Material changes to this policy are recorded by updating the date below; significant changes affecting how your information is used will also be emailed to subscribers.
Last updated: 2025. Controller: Wuzhou Holycome Jewelry Co., Ltd., Gem Building, Xihuan Road, Wuzhou, Guangxi 543000, China.
Legal bases we rely on
Where data protection law applies — for example when dealing with buyers in the European Union — we rely on three bases. Performance of a contract covers order processing, shipping and invoicing. Legitimate interests cover answering enquiries, preventing fraud and understanding which pages of the site are useful. Consent covers marketing email, which you can withdraw at any time by replying to any message or writing to the address below.
International transfers
Our operations are in China, so enquiry and order data is processed there. Where a buyer is located in a jurisdiction with cross-border transfer restrictions, we handle the transfer on the basis of contractual necessity and, where required, standard contractual clauses. We keep transfers to the minimum needed to supply the goods.
Exercising your rights
To request access, correction, deletion, restriction or a portable copy of your data, email sales@holycome.com with your company name and the email address you used. We will acknowledge within five working days and respond substantively within 30 days. If you believe we have handled your information incorrectly, you may also complain to the supervisory authority in your own country.