Shipping & Delivery

Because jewellery carries high value at low weight, air freight is the standard choice below. Here is what goes out, the timing behind it, and the documents that travel with each carton.

Courier options and transit times

Each shipment's freight is priced by weight and destination rather than a flat rate. For reference, an express 2 kg parcel to the United States or the European Union usually runs USD 35 to USD 60.

Production lead time before dispatch

• Stock designs: 7–15 days after deposit and approval.
• Certified or custom production: 10–20 days.
• Samples: 3–7 days for catalogue designs, 7–12 days for custom samples.

During the August–November peak, expect two to three extra working days. We build a margin into our quoted dates and flag any at-risk date to you right away.

Packing standards

1. Every piece is ultrasonically cleaned and inspected before packing.
2. Individual poly bag or pouch per piece so stones cannot contact each other in transit.
3. Anti-tarnish paper and desiccant for sterling silver, which discolours in humid transit.
4. Inner rigid box, then a sealed export carton with the PO number printed on the outside.
5. Photographs of the packed order sent to you for approval before the courier collects.

Documents in every shipment

• Commercial invoice stating goods description, quantity, unit value, total value, currency and incoterm
• Packing list with SKU, quantity, net weight and certificate numbers per line
• Certificate copies matched to the stones supplied
• Material declaration covering metal content and plating
• Air waybill or bill of lading consistent with the invoice value

Customs, duties and taxes

Duty and VAT fall to the buyer and depend on the item's classification and your local rules. We supply precise paperwork and the HS code we usually file, so your broker can pre-clear the parcel. Goods are never under-declared: that limits your cover, weakens a damage claim and can bring audit penalties.

Lost or damaged shipments

Cover runs to the full declared value on every parcel. On loss or damage, contact us within 7 days of the recorded delivery, with photos of carton and contents. We file the courier claim and, if accepted, replace the affected pieces or credit your account.

Consolidation and partial shipments

When part of an order finishes ahead of the rest, we can hold it for one consolidated dispatch — generally cheaper — or split it so the ready stock goes first. Splitting raises freight, so we quote both routes instead of choosing for you. Accounts placing several orders a month can consolidate into a weekly shipment, with the freight saving offsetting express rates on the urgent part.

Insurance and declared value

Every parcel carries cover to its full declared value. We do not under-declare: a lower figure trims duty briefly but caps the payout, weakens a loss claim and exposes you to audit penalties. High-value bridal parcels are best sent by express courier with signature required, and door-to-door delivery to a home or business address can be arranged as you prefer.

Receiving checklist for your warehouse

1. Check the carton count and outer condition against the packing list before signing for the delivery.
2. Photograph any external damage before opening — this is the evidence the courier claim requires.
3. Reconcile SKUs, quantities and certificate numbers line by line against the packing list.
4. Report any discrepancy within 7 days, with photographs, to your account manager.
5. Store silver in the supplied anti-tarnish packaging with desiccant until it is displayed or shipped on.