These terms govern all quotations, orders and supply of goods by Wuzhou Holycome Jewelry Co., Ltd. to trade customers. Placing an order means you accept them.
Quotations and pricing
- A quotation stands for 30 days unless another period is noted; prices tied to metal movement are fixed for 7 days.
- Freight, insurance, duty, VAT and destination charges are not included in the price unless the quotation says so.
- Discount tiers follow the quantity in one order, and designs within that order may be mixed.
- Clear pricing mistakes may be corrected by us before production starts.
Orders and specifications
- The order binds both sides after written confirmation and the agreed deposit.
- The signed approval sheet fixes the specification; stone grade, metal, weight tolerance, plating and dimensions are logged on it.
- Requests for changes once production has started may be declined, or may add cost and time.
- Any design you supply must not infringe third-party IP; you warrant the rights to it before we produce it.
Payment
- Unless agreed in writing otherwise, terms are a 30% deposit on order and 70% prior to dispatch.
- A production slot is reserved five working days while the deposit is awaited, then may be released.
- Each side pays its own bank charges; goods title transfers when full payment arrives.
Delivery
- Lead times are good-faith estimates from deposit and approval, and exclude transit and customs clearance.
- Risk follows the agreed Incoterm; if none is stated, it passes when goods are handed to the carrier.
- We are not responsible for delays from customs, courier disruption, force majeure, or buyer-supplied documentation errors.
Inspection, returns and defects
- Inspect on receipt and report any discrepancy within 7 days of delivery.
- Stock pieces can be returned within 30 days under our Returns & Exchanges conditions.
- Defects in workmanship are fixed by repair, replacement or credit at our option, outside the 30-day limit.
- Bespoke pieces matching the signed approval sheet cannot be returned.
Intellectual property
Designs, CAD files, moulds and tooling developed specifically for a buyer remain the buyer's property once tooling costs are paid in full, and are not reused for other customers. Catalogue designs, photography and website content remain the property of Wuzhou Holycome Jewelry Co., Ltd.
Liability
Our liability for any claim is limited to the invoiced value of the goods concerned. We are not liable for indirect or consequential loss, including lost profit, lost sales or reputational harm. Nothing in these terms limits liability that cannot lawfully be limited.
Confidentiality
Each party will keep the other's commercial information confidential and use it only to perform the supply relationship. We will sign a mutual non-disclosure agreement on request before development work begins.
Governing terms and disputes
These terms are governed by the laws of the People's Republic of China. The parties will first attempt to resolve any dispute through good-faith negotiation, and failing that through arbitration or the competent courts of Wuzhou, Guangxi.
Version 2025.1
Force majeure
Neither party is liable for failure to perform caused by events outside reasonable control, including natural disaster, epidemic control measures, port or customs closure, courier network failure, industrial action, or government export restrictions. The affected party will notify the other promptly and the delivery date is extended by the duration of the event. If the event continues beyond 60 days, either party may cancel the affected portion of the order, with deposit refunded for goods not yet produced.
Notices and communication
Order confirmations, specification approvals, change requests and claims are valid when exchanged in writing by email between the buyer's nominated contact and the seller's account manager. Verbal agreements are not binding unless confirmed in writing within five working days. This matters most for specification changes, which is why we require approval-sheet sign-off before production begins.
Severability and entire agreement
If any provision of these terms is found unenforceable, the remaining provisions continue in effect. These terms, together with the confirmed quotation, approval sheet and proforma invoice, constitute the entire agreement between the parties for the supply concerned and supersede prior discussions. Where a buyer's own purchase-order terms conflict with these terms, these terms prevail unless we have agreed otherwise in writing, signed by an authorised representative.