Heart Cut Moissanite
Returns and Claims: How Heart Cut Moissanite Defects Get Resolve for Amazon Sellers - HOLYCOME
A defect on a Heart Cut Moissanite lot is not the end of the world. It is the start of a process: photo, sample reference, credit or remake. Buyers who skip the
A defect on a Heart Cut Moissanite lot is not the end of the world. It is the start of a process: photo, sample reference, credit or remake. Buyers who skip the process end up arguing over a tray.
The claim process for Heart Cut Moissanite
Step one: photograph the defect with the PO number. Step two: compare to the approved sample. Step three: send the photo pack within 7 days. Step four: agree credit, remake or re-plate.
| Defect | Resolution | Time |
|---|---|---|
| Loose stone | Remake or credit | 7 days |
| Plating wear | Re-plate | 10 days |
| Wrong size | Exchange | 7 days |
| Scratch | Touch-up | 5 days |
| Wrong karat | Remake | 15 days |
A claim sent after 30 days is harder to resolve. A claim sent with photos and the sample reference is resolved in one email.
A claim is photo, PO number, sample reference, seven days. Without those, it is an argument. With them, it is resolved in one email.
Sample 32 pieces on a 500-piece lot. Up to 2 critical defects accepts; 3 or more rejects and the bench re-runs.
Class A is credit or remake. Class B is touch-up. Class C is logged for the next run.
Bulk must match the approved sample. Pre-production photos before the balance is released. A first article signed in writing stops most claims.
AQL and reject rule on Heart Cut Moissanite
A 500-piece lot samples 32. Up to 2 critical defects accepts the lot; 3 or more rejects it. Write the rule in the PO before the lot ships.
A buyer who inspects the carton on arrival and samples 32 pieces catches the problem before it reaches the shelf.
Re-plating is a paid service, not a claim. A piece worn daily for 18 months comes back for a fresh plate.
A claim is photo, PO number, sample reference, seven days. Without those, it is an argument. With them, it is resolved in one email.
Sample 32 pieces on a 500-piece lot. Up to 2 critical defects accepts; 3 or more rejects and the bench re-runs.
Class A is credit or remake. Class B is touch-up. Class C is logged for the next run.
Class A, B, C defects on Heart Cut Moissanite
Class A: cannot sell (loose stone, sharp prong, broken clasp). Class B: sellable after touch-up. Class C: passes but should not repeat.
Class A is credit or remake. Class B is touch-up before pack. Class C is logged for the next Heart Cut Moissanite run.
Bulk must match the approved sample. Pre-production photos before the balance is released. A first article signed in writing stops most claims.
Re-plating is a paid service, not a claim. A piece worn daily for 18 months comes back for a fresh plate.
A claim is photo, PO number, sample reference, seven days. Without those, it is an argument. With them, it is resolved in one email.
Sample 32 pieces on a 500-piece lot. Up to 2 critical defects accepts; 3 or more rejects and the bench re-runs.
What buyers get wrong on claims
Three mistakes. First, sending photos without the PO number. Second, comparing bulk to a different sample. Third, waiting 30 days to report.
The claim process is decided before the lot ships. A PO that names the AQL rule and the defect classes does not become an argument.
Class A is credit or remake. Class B is touch-up. Class C is logged for the next run.
Bulk must match the approved sample. Pre-production photos before the balance is released. A first article signed in writing stops most claims.
Re-plating is a paid service, not a claim. A piece worn daily for 18 months comes back for a fresh plate.
A claim is photo, PO number, sample reference, seven days. Without those, it is an argument. With them, it is resolved in one email.
What the claim process earns
A claim is photo, PO number, sample reference, seven days. Without those, it is an argument. With them, it is resolved in one email.
Sample 32 pieces on a 500-piece lot. Up to 2 critical defects accepts; 3 or more rejects and the bench re-runs.
Your Heart Cut Moissanite checklist
- Photograph the defect with the PO number.
- Compare bulk to the approved sample, not memory.
- Send the claim within 7 days of arrival.
- Agree credit, remake or re-plate in writing.
- Sample 32 pieces on a 500-piece Heart Cut Moissanite lot.
- Define Class A, B and C defects in the PO.
- Log Class C findings for the next run.
Frequently Asked Questions
How do I make a claim on a Heart Cut Moissanite lot?
Photograph the defect with the PO number, compare to the approved sample, and send the pack within 7 days. Credit, remake or re-plate follows. We answer every Heart Cut Moissanite inquiry within one working day.
How many pieces should I sample?
32 on a 500-piece lot. Up to 2 critical defects accepts; 3 or more rejects and the bench re-runs. We answer every Heart Cut Moissanite inquiry within one working day.
What is a Class A defect?
A piece that cannot be sold: loose stone, sharp prong, broken clasp. We credit or remake on the spot. We answer every Heart Cut Moissanite inquiry within one working day.
How long does a claim take?
7 days for a credit or remake, 10 days for re-plating. A claim sent with photos and sample reference resolves in one email. We answer every Heart Cut Moissanite inquiry within one working day.
What if the bulk differs from the sample?
That is the exact problem QC prevents. Approve the first article in writing and compare pre-production photos before the balance is released. We answer every Heart Cut Moissanite inquiry within one working day.
Related Reading
- More Heart Cut Moissanite wholesale guides from HOLYCOME
- Ask the HOLYCOME bench about a Heart Cut Moissanite order
Next Step
Send us the PO and the defect photo. We return the credit, remake or re-plate within seven days.
HOLYCOME (Wuzhou HengliLai Jewelry Co., Ltd.) has manufactured 925 sterling silver and moissanite Heart Cut Moissanite for US boutiques, Amazon sellers and retail buyers since 2009. Monthly capacity is about 60,000 pieces. MOQ is 50 pieces per design. Sample in 3-5 days, bulk in 15-20 days, new mould in 20 days. We run a six-station QC log on every lot, ship moissanite with a certificate and lab diamond with a grading report, and pack every piece in an anti-tarnish pouch with a foam tray. Contact service@holycome.com or WhatsApp +86 18078079070.
US buyers tell us the Heart Cut Moissanite line sells because the QC log travels with the carton, the asset pack arrives the same day, and reorders ship without a new sample. Standing accounts have run with us for three seasons. We answer every inquiry within one working day, return the five-line quote with the MOQ ladder, and hold the balance until the inspection photos match the approved first article.
In short: a Heart Cut Moissanite order is decided before the deposit. Pick the path, write the five-line quote, approve the first article, and hold the balance until the inspection photos match the sample. Stock at 50 pieces, reorder what sells in 30 days, and cut what does not. The Heart Cut Moissanite line turns over four times a year when the QC, the pricing and the asset pack all work together.
Send us the Heart Cut Moissanite design and your channel. We reply within one working day with the quote, the sample date, the MOQ ladder and the asset pack list. MOQ 50 pieces per design, sample in 3-5 days, bulk in 15-20 days. Contact service@holycome.com or WhatsApp +86 18078079070.
